Booking information & things to know
Useful facts about your holidays in Stegerbräu
Our terms of service
From the request to the booking
Our offers, which we make based on your initial inquiry, are non-binding offers, in line with availability at the time of your request and do not guarantee that availability will be available at the time of your actual booking. Please note that rooms are not automatically kept from just an inquiry.
We when receive your confirmation of booking request, provided that the desired room is still available, you will recieve a written confirmation of our resrevation. To complete the booking, we require, unless otherwise agreed, a short, written confirmation from you, which can be made simply by e-mail, with address and personal details. In some cases, a depost for the booking can also be requested, this will be clarified in the booking confirmation.
A deposit for your booking is only required if expressly requested in the booking confirmation, otherwise your written confirmation will suffice upon disclosure of your address and personal details. You can settle the bill at the hotel in cash, or with EC-Maestro Card, Visa and Mastercard. We are also happy to accept a transfer before your arrival.
Bank: Raiffeisenbank Radstadt
IBAN: AT49 3504 9000 0002 0719
BIC / SWIFT: RVSAAT2S049
Exception cancellation policy for Summer 2020 in relation to “CORONA – Covid19”
The Corona crisis is of course unsettling, but don’t worry. To ensure, that you do not have a risk for your holiday booking, we have changed our cancellation conditions for summer bookings 2020 and offer as follows:
A) free cancellation for all bookings with a stay until end of July.
So you are free to wait until it is clear, whether a trip is possible and cancel free of charge, if
necessary up to the day of arrival
B) free cancellation until 2 weeks before arrival for all bookings with a stay from
August 1st until end of summer season 2020
After that, following cancellation fees apply: for cancellations between 13 and 2 days before
arrival: 70% of the agreed price, 1 day before arrival, late arrival or early departure: 90% of
the agreed price.
CANCELLATION POLICY valid for bookings beginning from Dec 1, 2020:
If you cancel a booking, having a late arrival or an early departure, cancellation fees will apply. The following rules apply:
Up to 2 months before arrival no cancellation charges are incurred.
The Austrian Hotel Regulations apply to our contracts with following scheme: Between 2 and 1 month before day of arrival: 40% of the arranged price; between 4 and 1 week before day of arival: 70% of the arranged price. Less than 1 week before day of arrival or delayed arrival /early departure: 90% of the arranged price.
A booking is a purchase agreement. In the event of cancellation, late arrival or early departure cancellation fees will be incurred. Anything can happen (illness, accident etc…) Therefore we recommend you to take out a Travel Insurance. For further information please use the following link: “European Travel Insurance – direct link”
We are happy to provide a travel cot for the infants for free. Please mention the request at time of the booking.
From arrival to departure
The rooms are usually ready from 2 pm. If you will arrive later than 6 pm, we ask you to tell us before, also if the arrival is planned earlier. If possible we try to have the room ready for occupancy earlier. On your departure, we kindly ask you to vacae the room by 11 am at the latest.
For guests who will arrive in the morning or still want to use the day of departure, we offer the possibility to deposit the luggage in a lockable room. There is also a dressing room and you can also take a shower before driving home. This service we offer you without an extra charge. We kindly ask you to let us know your plans in advance so that we can plan accordingly.
Pets are welcome by prior arrangement and only on request. Please notice, that we only can offer few rooms where dogs are allowed. Fee € 12.– per day (without food). We cannot allow dogs in the panoramic restaurant, so we ask for your understanding about that. Our panorama restaurant is the main dining area for our guests, where breakfast is served and during winter season the dinner within half-board arrangement. In summerr, dogs can be taken on the garden terrace.
Free WIFI access is available throughout the whole hotel. To surf the internet you need your own tablet, computer or smart phone.
Some parking spaces are available directly at the hotel. Further free parking is possible at the public parking areas, only approx. 250 m from the hotel. Reservations for car parking is not possible.
All rooms and restaurants are non-smoking. Smoking is only allowed outdoors.
Ski pass with validity up to 1 day
Ski passes valid for one day or less are limited to use in the regional ski area and separate day-pass rates apply in the individual ski regions. In our region, the one-day ski passes (or less) are valid for the ski-resort Radstadt-Altenmarkt and for the ski-paradise Zauchensee-Flachauwinkel-Kleinarl. You can buy your day ticket, half-day ticket or ticket for 2 or 3 hours as well easily in the Ski amadé online ticket shop. After selecting the day and number of persons – you will be asked for what region you wish to buy your ski-ticket.
Multi-day ski pass (from 1,5 days)
A multi-day ski pass is valid for the entire winter sport region Ski amadé, so in all 5 ski-regions throughout the provinces of Salzburg and Styria, including the Dachstein glacier. You can purchase your lift-pass directly at all ski lift pay desks. Early purchase and use of multi-day ski passes is also possible from 3 pm on the previous day. Exception: Haus/Ennstal Tauernseilbahn. Photographic ID is required when purchasing a ski pass for 9 days or more!
In the Online Ski-Amade Ticketshop you can order multi-day ski tickets from 2 days (always covering full days). Please notice, that online you cannot purchase special deal offers as free ski-pass for kids within the Easter-Family period, neither mini-cards nor other bonus tickets. Special tickets are always available directly at the lift station.
A KeyCard is required for ski passes! You pay a deposit of € 3.00 for this card, which is refunded when you return the card undamaged. Ski passes are not transferable. A mixed price will be calculated for periods spanning different parts of the season.
Discount ski pass within a booked ski-package
When you book a “ski package” with us, a Ski Amadé ski pass is already included that covers your stay (or can be ordered on request at place) . You will receive a voucher when you arrive that allows you to collect the ski pass at the ski lift pay desk.
MiniCard for Mini’s
Kids up to the age of 6 (born in 2015 and younger) need a MINICARD in most ski areas of Ski amadé, regardless if accompagnied by an adult or ski-instructor or only using a baby lift (exception is the Zauchensee carpet lift)
With the Minicard, kid’s dont have to go underneath the turnstile or similar inconveniences. They have equal status as adults. The MiniCard is valid for all lifts in Ski amadé and can be bought from the lift base stations. The standard price for a 5 to 18 day ski-pass is only Euro 30.– .
The price for less days is: € 24.- for 4 days, € 18.– for 3 days, € 15,00 for 2,5 days, € 12.– for 2 days and € 9,00 for 1 day.
From the third child in a family, further children and adolescents ski for free, if at least one parent and the first two children/adolescents purchase a ski pass for the same period of validity. Official proof of family identity required and a shared main residence is precondition.
Young Family Pass
is the ideal ski-ticket for families with a small child under the age of three (born 2018 or later) who is not skiing. The pass can be used on an alternating basis by either of the two parents. This young family pass is available at the normal adult price (only at the ticket offices), requires a photo of both parents & child (photo is taken on site).
Children and adolescents can ski for particularly good value every weekend (Saturday and Sunday) and receive up to 35% discount.compared to the normal rate.
Easter Family Promotion
From March 13 until end of season, own children of a family, up to 15 yeras old ski for free, if at least one parent purchases a 6-day ski pass. Official proof of family identity required and a shared main residence is precondition.
Ski Pass Prices
The price for daily, hourly or half-daily passes Day ski-tickets depends on destination and vary from region to region. From a 1 1/2 day multi-ski-pass the price is the same in whole Ski amadé. Price lists for each participating skiing region can be found under: Ski-pass prices
Age group requirements:
- Adults: born in 2001 and earlier
- Youth: born 2002, 2003 or 2004
- Child: born 2005 till 2014
- Mini: born 2015 and later
Please notice: your multi-day pass for Ski Amadé is not valid for ski-region Obertauern, you will need to buy a separate lift pass. Plan your day for the start or end of your holiday to maximise your Ski amadé pass which runs or consecutive days unless you buy the 5 in 7 day pass. If you choose the ski package from Hotel Stegerbräu it is possible to book a shorter Ski amadé pass so that you can use the extra day in Obertauern.
Good to know: Skiers wishing to ski in Obertauern (who have or will buy a ski pass for Obertauern) can use the free bus from Radstadt to Obertauern.
Frequently asked questions
To give you an overview, we have summarized the answers to frequently asked questions. But we are always happy to answer your personal questions. Do not hesitate to ask for further information and send us a mail with your concerns, wishes and questions or call us.
Serivce in the Stegerbräu
Our reception is usually open during the day from 8:00 am to 2:00 pm. It will also be open on your arrival day even if you arrive in the afternoon and in the evening (until 8:00 pm). Outside of these hours, Family Stiegler or a member of staff from the à la carte restaurant team is always on hand. For very early arrival or departure times as well as a late arrivals, we simply ask you to let us know in advance as we are happy to help if we can. Your e-mail messages are regularly retrieved several times a day even in the low-season and when the Hotel is closed out of season and will be answered as quickly as possible.
A regular laundry service or guest washing machine is not offered by the hotel. On request, if there is an urgent need, we will gladly wash your laundry for a small additional charge.
Baby monitors are not available from the hotel so please bring your own. Please inform us if you want to use a baby monitor in the hotel when you book as there are very thick walls in parts of the hotel and so reception is not 100% guaranteed. If possible, we will try to provide a room that is not too far from the restaurant.
For younger guests there is a children’s playroom on the ground floor (access from the à la carte restaurant) for playing and romping and in summer there is a small playground with a trampoline below the guest garden. We offer no child care and no children’s holiday programme. Of course, children’s high chairs are available in the restaurant. Cots are also available on request at time of booking.
All about food and drink
Sometimes something is left behind or has been overlooked. We are happy to send you the forgotten items, but we ask for your understanding in charging you the applicable postage.
Are you a vegetarian, vegan or have an intolerance to some foods? Our kitchen team will be happy to help with your special diet if possible. As for bread or cereal, we ask you to bring your own special products yourself. Lactose-free and gluten-free is generally no problem for us and it is enough if you inform our restaurant staff in the hotel. A vegetarian option is always included in the half-board menu.
When it comes to special diets or intolerances, please notify us when making your inquiry or booking, and we will let you know what is within our means.
Breakfast: daily from 7:30 to 10:00 am
Half-Board “My Menu” from 11am to 2pm or
as dinner meal between: 5pm and 8pm
Breakfast: daily from 7:30 to 10 am
Half board additional meals:
Ski snack: from 4 to 5pm
Dinner: from 6 to 8pm
In pre-and low season, there might be a rest day in our à la carte restaurant once the week.
The “Breakfast-Plus-Package” with flexible catering options replaces the previously offered all-inclusive light at the Stegerbräu. We no longer offer an “all-inclusive” service for summer. Sometimes it is time to head off in new directions and so there is the NEW “breakfast-plus” arrangement (breakfast buffet and additional packed lunch to pack yourself) at the Stegerbräu as a basic package for summer holiday. To allow our guests a flexible and customizable daily schedule, we offer then two options for lunch or dinner – either our “half-board-plus” board or to eat à la carte. See more about under “Summer holiday – what is included”
Information about Radstadt
Radstadt belongs to the Pongau district of Salzburgerland and is one of the 8 towns that make up Salzburg Sportworld. Radstadt is also very close to the county border with neighbouring Styria. It is not only the ideal starting point to explore Salzburgerland but you can easily roam through the Dachstein-Schladming-Region too. Obertauern is not far away either. In winter, the Radstadt-Altenmarkt ski area is just outside the town, but many other ski resorts can be easily reached and share the same lift pass. In summer, the range of hiking destinations and tourist attractions is plentiful and diverse.
An overview of how close we are to other areas:
Flachau (12 km) / Bischofshofen (30 km) / the city of Salzburg (70 km)
Schladming (20 km) / Obertauern (21 km)
Read more about this on our website under the heading “Holiday Region”
From Radstadt station there is a 5-minute walk directly to the hotel (400 metres – slightly uphill). We will be happy to pick you up from the train station Radstadt on request. Let us know your exact time of arrival.
The following ski resorts are accessible from Radstadt with the FREE ski bus, from approx. mid December:
• Radstadt-Altenmarkt (bus stop at the town square)
• Fageralm – Reiteralm (bus stop at the town square)
• Flachau – for the Snow Space ski area with Flachau-Wagrain-St.Johann (bus stop at the Post Office)
• Zauchensee – Flachauwinkel – Kleinarl (bus stop at the Post Office)
• Obertauern (bus stop at the Post Office)
The bus stop in the town square is just 80 metres from the hotel. The post office is on the other side of the square, about 500m from the hotel. Ski bus timetables are available directly from the hotel reception.
Other ski regions, such as the Schladming-Dachstein region, Hochkönig or the Gastein valley, can be reached by car (20 to 60 minutes by car, depending on the ski resort).
The Postbus runs from Radstadt during the day to neighbouring Altenmarkt, Flachau, Eben or Filzmoos. There is a daily a cheap and direct connection from Radstadt to Salzburg with Flixbus or daily train connections to Salzburg, Bischofshofen or Schladming.
Guests travelling without a car can reach neighbouring towns such as Altenmarkt, Flachau, Eben, Wagrain or Filzmoos (some with a change) from Radstadt with the Postbus during the day. For a visit to Mozart’s city of Salzburg, there is, depending on season, mostly 1 to 2 times the day a direct low-cost connection with the Flixbus or twice a day direct train connections from Radstadt to Salzburg.
During the hiking season (around mid-June to the end of September), the Salzburg Sportworld bus and the Postbus will take you to the starting points of a variety of hiking trails in Altenmarkt, Zauchensee, Flachau, Flachauwinkel, Wagrain, Eben, Filzmoos as well as the Gnadenalm or Obertauern in mid summer.
The Radstadt hiking bus takes you from mid-June to early October 2x a week (on Monday & Thursday) up to the Rossbrand ridge- the Radstadt local mountain.
And – the nice thing about it: with the Salzburger Sportworld Card – which you get it for free at our reception – you pay only 1 Euro each way for the Radstadt hiking bus and for the Salzburg Sportworld buses. You don’t have to use this bus service just for hiking, you can use it for a visit to the Therme Amadé in Altenmarkt or for shopping and excursion trips.
In addition to hiking and cycling in the summer or skiing in the winter, Radstadt has a wide range on offer:
• the Radstadt alpine open air pool (depending on the weather approx. late May to early September)
• Sports ground with miniature golf course, beach volleyball court and tennis courts.
• Golf course with 18-hole championship course, 9-hole compact course and driving range
• Cultural centre with open air summer cinema
IN THE WINTER
• Sports ground with ice curling
• 6 km long toboggan run, cross-country ski trails and winter hiking trails
• Sleigh rides, snowshoeing and winter horse riding
• skating rink (weather permitting)
• Cultural centre with cinema
Wellness and special needs
The 3-star Hotel Stegerbräu spa area is daily available and the use is free of charge from 03pm to 08pm.
In summer season we ask for registration in the morning – just to know, if we have to heat the sauna.
• Bath towels are waiting for you in the wellness area. A bathrobe (for adults) is available on request.
• Please bring your own flip-flops/non-slip pool shoes.
Your children may also enjoy our wellness area, but only if accompanied by a parent or an adult and taking into account that the wellness area is a mainly adult “rest area”. When you visit the sauna with your child, please remember that our sauna, the steam bath and the infrared cabin are textile-free zones, no swimwear allowed.
Our à la carte restaurant is more easily accessible by wheelchair. From the entrance to the restaurant there are 3 steps – but also a ramp. The toilets are also at ground level, reachable without steps and one toilet is equipped disability-friendly.
For feather/down allergy sufferers, we offer special microfibre bedding and pillows on request. Please inform us when booking.
Note: please note that we do not offer special rooms for allergy sufferers. Our rooms are carpeted with only a few exceptions.