Booking information & things to know
Useful facts about your holidays in Stegerbräu
Our terms of service
From the request to the booking
Our offers, which we make based on your initial inquiry, are non-binding offers, in line with availability at the time of your request and do not guarantee that availability will be available at the time of your actual booking. Please note that rooms are not automatically kept from just an inquiry.
We when receive your confirmation of booking request, provided that the desired room is still available, you will recieve a written confirmation of our resrevation. To complete the booking, we require, unless otherwise agreed, a short, written confirmation from you, which can be made simply by e-mail, with address and personal details. In some cases, a depost for the booking can also be requested, this will be clarified in the booking confirmation.
A deposit for your booking is only required if expressly requested in the booking confirmation, otherwise your written confirmation will suffice upon disclosure of your address and personal details. You can settle the bill at the hotel in cash, or with EC-Maestro Card, Visa and Mastercard. We are also happy to accept a transfer before your arrival.
Bank: Raiffeisenbank Radstadt
IBAN: AT49 3504 9000 0002 0719
BIC / SWIFT: RVSAAT2S049
If a stay needs to be cancelled after booking, our general cancellation conditions apply for all direct bookings, depending on booked period:
For stays during whole summer season, between 07.01. and 04.02. and 10.03. to 30.04.
- free cancellation possible up to 30 days prior to arrival. Thereafter:
29 – 7 days before arrival: 30%, 6 to 1 day before arrival 70%, on day of arrival, no show, late arrival or early departure: 90% of the arranged price
For stays from 01.11. to 25.12.
- free cancellation possible up to 05:00 pm of the prior day of arrival. For cancellations from 05:00 pm the day before arrival as well as for no show, late arrival or early departure, the cancellation fee is 90% of the room price.
For stays from 25.12. to 07.01.and 04.02. to 10.03.
- free cancellation possible up to 60 days prior to arrival. Thereafter:
59-31 days before arrival: 40%, 30 to 8 days before arrival: 70%, within 7 days, late arrival, early departure: 90% of the room price
The 14-day right of withdrawal of the Distance Selling Act (according to §18 Abs.1Z.10 FAGG) does not apply to our general conditions. Our cancellations policy will apply with here mentioned scheme and apart of this, the Austrian Hotel Regulations apply to our contracts. The place of jurisdiction is the authorized court at St Johann im Pongau.
An exception is made for following situations:
- there is a travel ban, border closure or lock-down as a result of limitations imposed by law or there is a ban on entering the hotel industry, a free cancellation is possible up to 48 hours prior to arrival
- the cancellation must then be communicated as early as possible, from the time the measures become known.
- Cancellations within 48 hours will incur a 70% cancellation fee (so we can plan as well) – this of course does not apply should any of the above mentioned situations only come into event within the 48 hour period. Should there be a border closure or upcoming lock-down during your stay, you can of course leave at any time and we will cancel the remaining days free of charge.
Please note: neither a travel warning nor illness from Covid-19 or any other illness is a free cancellation reason.
What if other unexpected events such as illness or accident occur? To avoid unnecessary cancellation fees and anger, we recommend taking out a travel insurance for unforeseen cases such as illness, accident or the like. The European Insurance Company currently even offers travel cover for Covid-19 disease or related situations. Read more about this under Travel Insurance.
A booking is a purchase agreement. In the event of cancellation, late arrival or early departure cancellation fees will be incurred. Anything can happen (illness, accident etc…).
A good option for this is the Hotel Cancellation Plus or Premium Insurance from European Travel Insurance. You can use the following link to conveniently calculate your insurance premium, obtain information about the benefits and take out insurance online if required: “European Travel Insurance – direct link”.
Good to know: though still existing pandemic status the European Travel Insurance covers in case of Corona illness. More detailed information on this courtesy you will find here.
We are happy to provide a travel cot for the infants for free. Please mention the request at time of the booking.
From arrival to departure
The rooms are usually ready for occupancy from 3pm. If you arrive after 6pm., please let us know as soon as possible. Especially for late arrivals after 7pm., so that we can arrange the handover of the keys. Please also bear in mind that our kitchen in the restaurant closes at 9pm. Note: as a rule our a-la-carte restaurant is closed on Wednesday for a day of rest (in low season it can additonally be closed on Tuesday).
We also ask you to let us know if you plan to arrive before 3pm. If possible, we will try to have the room ready for you earlier. On departure, the room must be vacated by 11am at the latest.
For guests who will arrive in the morning or still want to use the day of departure, we offer the possibility to deposit the luggage in a lockable room. There is also a dressing room and you can also take a shower before driving home. This service we offer you without an extra charge. We kindly ask you to let us know your plans in advance so that we can plan accordingly.
Pets are welcome by prior arrangement and only on request. Please notice, that we only can offer few rooms where dogs are allowed. Fee € 14,00 per day (without food). We cannot allow dogs in the panoramic restaurant, where breakfast is served, so we ask for your understanding about that. During summer time, by fair weather, breakfast is also offered on the terrace of the panoramic-restaurant. Here dogs can be taken on the garden terrace.
Free WIFI access is available throughout the whole hotel. To surf the internet you need your own tablet, computer or smart phone.
Some parking spaces are available directly at the hotel. Further free parking is possible at the public parking areas, only approx. 250 m from the hotel. Reservations for car parking is not possible. Additional free parking can be found in the public car parks available outside the city walls. The nearest public car park (P5) is only 250 m from the hotel.
There is a general short-stay parking zone in the city center. The permitted parking time (with parking meter) is 90 minutes and valid from Monday to Friday from 8 am to 12 am and 2 pm to 6 pm and on Saturday from 8 am to 12 am. Outside these times, parking is also permitted in the short-stay parking zone.
All rooms and restaurants are non-smoking. Smoking is only allowed outdoors.
The visitors tax is not included in the room rate and to pay separate: € 1,90 per person and day. Children up to 14 years do not have to pay a visitors tax.
All about ski-pass offers
The information given here refers to the winter season 2022/23
Ski pass with validity up to 1 day
Ski passes valid for one day or less are limited to use in the regional ski area and separate day-pass rates apply in the individual ski regions. In our region, the one-day ski passes (or less) are valid for the Salzburg Sportworld – with ski-resorts: Radstadt-Altenmarkt, Zauchensee-Flachauwinkel-Kleinarl and Snow Space Salzburg (Flachau-Wagrain-St.Johann). You can buy your day ticket or ticket for 2, 3 or 4 hours (in some other ski-resorts also half-day tickets) in the Ski amadé online ticket shop. After selecting the day and number of persons – you will be asked for what region you wish to buy your ski-ticket.
Multi-day ski pass (from 2 to 18 days)
A multi-day ski pass is valid for the entire winter sport region Ski amadé, so in all 5 ski-regions throughout the provinces of Salzburg and Styria. A mixed price will be calculated for periods spanning different parts of the season.
Please notice that skiing is currently no longer possible on the Dachstein glacier, which is also part of Ski amadé, due to the glacier melting. Winter sports and thrills are still available on the glacier: cross-country skiing, touring, winter hiking or visiting the Dachstein attractions.
Good to know: you can use multi-day ski passes that have been bought early, from 3pm the day before the stated “Valid from” date (exception: Tauern lift Haus /Ennstal). Ideal for everyone who just wants to carve a few turns on the slopes on the first day of their vacation.
From when is the ski ticket valid for 2.5 days?
The half-day limit for multi-day tickets is 12 o’clock. The half day can be used, for example, on the first day in the afternoon or on the last day in the morning.
Multi-day ski tickets are only valid on consecutive days.
For frequent skiers there is also the All-in White Card – valid throughout Ski amadé or the SuperSkiCard (valid in 21 ski-regions in Salzburg and the neighboring ski areas in Tyrol). You can find all the information on the Ski amadé website.
Buying Ski Passes
NEW to Ski amadé this year – Early Bird Discount on all multi-day passes in the Online-Ticket-Shop.
Ski passes can still be bought for full price directly from the ticket offices of the main ski lifts when you arrive but in order to get the early booking bonus, now also available for passes less than a complete season, please use the online booking system. The earlier you book the ski pass online, the greater the discount. Prices vary depending on the season, time of purchase and demand. There is also the option of booking a cancellation guarantee for multi-day tickets for € 2,50 per ski day per ticket. This allows you to cancel the ski ticket, free of charge up to 2 days before the start of the pass’s validity. No cancellation guarantee can be booked retrospectively – not even from our ticket office. Please note that special bonus tickets (such as seasonal promotions or free ski passes for children in the Easter Family Promotion) are not available in the online shop. All relevant information about ski tickets and the early bird bonus can also be found at the website of Ski amadé.
Information that we have compiled for our guests on this topic can be found in our magazine article “Buy now ski pass online and safe money with the early bird bonus”
How do I get the ski pass and how/where is the ski ticket activated?
A ski pass is issued / booked on KeyCards without exception. If you buy your ski pass at the ticket office, you will also receive your KeyCard there. If you buy the ski pass online, there are following possibilities:
a) You already have a KeyCard (e.g. from the previous season) or have the my Ski amadé Friends Card: the ski pass is loaded directly onto the existing card (by entering the KeyCard number) – activation takes place directly at the turnstile (so no queuing necessary).
b) You are not in possession of a KeyCard: the confirmation for the online-ticket comes per E-mail – having a QR code, which you can use to pick up your ski-passes on site at either any lift ticket office or at the ticket machine. If you would like to receive the KeyCard by post, please note the postal delivery time of 5-14 working days.
A KeyCard is required for ski passes! You pay a deposit of € 3,00 for this card, which is refunded when you return the card undamaged. Ski passes are not transferable. However, if you do not already have an earlier KeyCard or the my Ski amadé Friends Card, we recommend that you take the KeyCard next time home with you so that you can then have your ski pass topped up directly onto the KeyCard in the online ticket shop in future.
Exception: with the pick-function (collection of the ski pass ordered online), the KeyCard is issued without a deposit and reloading is not possible.
Passes loaded on keycards are normally for use 30 minutes after loading. Activation takes place directly at the turnstile.
Discount ski pass within a booked ski-package
When you book a “ski package” with us, a Ski Amadé ski pass is already included that covers your stay (or can be ordered on request at place) . You will receive a voucher when you arrive that allows you to collect the ski pass at the ski lift pay desk.
Ski Pass Prices
The price for daily, hourly or half-daily passes Day ski-tickets depends on destination and vary from region to region. From a 1 1/2 day multi-ski-pass the price is the same in whole Ski amadé. Price lists for each participating skiing region can be found under: Ski-pass prices
Age group requirements:
- Adults: born in 2002 and earlier
- Youth: born 2003, 2004 or 2005
- Child: born 2006 till 2015
- Mini: born 2016 and later
Skiing in Obertauern
Please notice: your multi-day pass for Ski Amadé is not valid for ski-region Obertauern, you will need to buy a separate lift pass. Plan your day for the start or end of your holiday to maximise your Ski amadé pass which runs or consecutive days. If you choose the ski package from Hotel Stegerbräu it is possible to book a shorter Ski amadé pass so that you can use the extra day in Obertauern.
Ski bus from Radstadt to Obertauern:
Skiers wishing to ski in Obertauern and who have not yet bought a ski pass, are allowed to use the bus free of charge during the lift operation hours on the understanding that they will buy a lift pass.
In Ski amadé there are great offers for children and young people. In this way, families can enjoy winter sports together with their children without putting too much strain on their wallets.
The special family offers are only bookable directly at the lift stations and mostly not possible to buy in the online ticket shops.
MiniCard for Mini’s
Kids up to the age of 6 (born in 2017 and younger) need a MINICARD in most ski areas of Ski amadé, regardless if accompanied by an adult or ski-instructor or only using a baby lift (exception is the Zauchensee carpet lift)
With the MiniCard, kid’s don’t have to go underneath the turnstile or similar inconveniences. They have equal status as adults. The MiniCard is valid for all lifts in Ski amadé and can be bought from the lift base stations. The standard price for a 5 to 18 day ski-pass is only Euro 35.– .
The price for less days is: € 14.- for 2 days |€ 18.– for 2,5 days | € 21.- for 3 days | € 28.– for 4 days.
The price for 1 day depends on region and is sometimes given for free for the 1st ski-day.
A Minicard is necessary in following ski resorts:
- Region Schladming-Dachstein
- Snow Space Salzburg (Minis ski for free accompanied by a parent up to 1 day)
- Eben (Minis ski for free accompanied by a parent up to 1 day)
Minis ski for free accompanied by a parent in following ski resorts.
- Grossarl/Dorfgastein and Gastein (a free ticket for Minis is necessary and available at the ticket offices on-site)
- Region Hochkönig
- Filzmoos and Goldegg
From the third child in a family, further children and adolescents ski for free, if at least one parent and the first two children/adolescents purchase a ski pass for the same period of validity. Official proof of family identity required and a shared main residence is precondition.
Young Family Pass
is the ideal ski-ticket for families with a small child under the age of three (born 2020 or later) who is not skiing. The pass can be used on an alternating basis by either of the two parents. This young family pass is available at the normal adult price (only at the ticket offices), requires a photo of both parents & child (photo is taken on site).
Children and teenagers can ski for particularly good value every weekend (Saturday and Sunday). A child (born 2007 to 2016) for only € 22.– for 1 day and a youth (born 2004-2006) for € 33.– for 1 day. Proof of age required. The discount is available at the lift-ticket offices and is also included in the price of multi-day-tickets.
Easter Family Promotion
From March 18th until end of season, own children of a family, up to 15 years old ski for free, if at least one parent purchases a 6-day ski pass. Official proof of family identity required and a shared main residence is precondition.
Frequently asked questions
To give you an overview, we have summarized the answers to frequently asked questions. But we are always happy to answer your personal questions. Do not hesitate to ask for further information and send us a mail with your concerns, wishes and questions or call us.
Serivce in the Stegerbräu
Our reception is usually open during the day from 7:30am to 11:30am and from 3:00pm to 7:00pm. Outside of these hours, Family Stiegler or a member of our restaurant staff is always on hand. For very early arrival or departure times as well as for late arrivals, we simply ask you to let us know in advance. Your e-mail messages are regularly retrieved several times a day even in the low-season and when the Hotel is closed and will be answered as quickly as possible.
A regular laundry service or guest washing machine is not offered by the hotel. On request, if there is an urgent need, we will gladly wash your laundry for a small additional charge.
Baby monitors are not available from the hotel so please bring your own. Please inform us if you want to use a baby monitor in the hotel when you book as there are very thick walls in parts of the hotel and so reception is not 100% guaranteed. If possible, we will try to provide a room that is not too far from the restaurant.
For younger guests there is a children’s playroom on the ground floor (access from the à la carte restaurant) for playing and romping and in summer there is a small playground with a trampoline below the guest garden. We offer no child care and no children’s holiday programme. Of course, children’s high chairs are available in the restaurant. Cots are also available on request at time of booking.
All about food and drink
Sometimes something is left behind or has been overlooked. We are happy to send you the forgotten items, but we ask for your understanding in charging you the applicable postage.
Are you a vegetarian, vegan or have an intolerance to some foods? Our kitchen team will be happy to help with your special diet if possible. As for bread or cereals for breakfast, we ask you to bring your own special products yourself. Lactose-free and gluten-free is generally no problem for us and it is enough if you inform our restaurant staff in the hotel.
When it comes to special diets or intolerance, please notify us when making your inquiry or booking, and we will let you know what is within our means.
- Beakfast: daily from 7 am to 11 am
If you want to have lunch or dinner with us, you have the following options on opening days of the restaurant:
- a-la-carte meal from 11am to 9pm
- or, for stays of 2 nights or more, you can choose to book our “My Menu” offer as half board – a 4-course menu at a fixed price, for lunch or dinner as you wish.
The afternoon ski snack in winter (included in the room rate for stays of 2 nights or more) is available from 4 to 5pm in the Bräusaal, when the restaurant is open (drinks are not included).
About opening times or closing dates in our restaurant, we always inform you on the site: table reservation.
The “Breakfast-Plus-Package” with flexible catering options replaces the previously offered all-inclusive light in summer season and the previously offered half-board in winter season. Sometimes it is time to head off in new directions and so there is the NEW “breakfast-plus” arrangement at the Stegerbräu as a basic package for your stay. Additionally to the breakfast from the buffet, you benefit, from a 2 nights stay in summer from a packed lunch that you can pack yourself from the breakfast buffet and in winter your plus is an afternoon ski-tea, served from 4 to 5pm. To allow our guests a flexible and customer-friendly daily schedule, we offer then, during opening days of the restaurant, two options for lunch or dinner – either our “My Menu” – a 4-course menu to choose to a fixed menu price or to eat à la carte.
Information about Radstadt
Radstadt belongs to the Pongau district of Salzburgerland and is one of the 8 towns that make up Salzburg Sportworld. Radstadt is also very close to the county border with neighbouring Styria. It is not only the ideal starting point to explore Salzburgerland but you can easily roam through the Dachstein-Schladming-Region too. Obertauern is not far away either. In winter, the Radstadt-Altenmarkt ski area is just outside the town, but many other ski resorts can be easily reached and share the same lift pass. In summer, the range of hiking destinations and tourist attractions is plentiful and diverse.
An overview of how close we are to other areas:
Flachau (12 km) / Bischofshofen (30 km) / the city of Salzburg (70 km)
Schladming (20 km) / Obertauern (21 km)
Read more about this on our website under the heading “Holiday Region”
From Radstadt station there is a 5-minute walk directly to the hotel (400 metres – slightly uphill). We will be happy to pick you up from the train station Radstadt on request. Let us know your exact time of arrival.
The following ski resorts are accessible from Radstadt with the FREE ski bus, from approx. mid December:
• Radstadt-Altenmarkt (bus stop at the town square)
• Fageralm – Reiteralm (bus stop at the post office)
• Flachau – for the Snow Space ski area with Flachau-Wagrain-St.Johann (bus stop at the post office)
• Zauchensee – Flachauwinkel – Kleinarl (bus stop at the post office)
• Obertauern (bus stop at the post office)
The bus stop in the town square is just 80 meters from the hotel. The post office is 500m from the hotel. Ski bus timetables are available directly from the hotel reception.
Other ski regions, such as the Schladming-Dachstein region, Hochkönig or the Gastein valley, can be reached by car (20 to 60 minutes by car, depending on the ski resort).
The Postbus runs from Radstadt during the day to neighboring Altenmarkt, Flachau, Eben or Filzmoos. There is a daily train connection from Radstadt to Salzburg City.
Guests travelling without a car can reach neighbouring towns such as Altenmarkt, Flachau, Eben, Wagrain or Filzmoos (some with a change) from Radstadt with the Postbus during the day. For a visit to Mozart’s city of Salzburg, there is usually twice a day a direct train connection from Radstadt to Salzburg.
During the hiking season (around mid-June to the end of September), the Salzburg Sportworld bus and the Postbus will take you to the starting points of a variety of hiking trails in Altenmarkt, Zauchensee, Flachau, Flachauwinkel, Wagrain, Eben, Filzmoos as well as the Gnadenalm or Obertauern in mid summer.
The Radstadt hiking bus takes you from mid-June to early October 2x a week (on Monday & Thursday) up to the Rossbrand ridge- the Radstadt local mountain.
And – the nice thing about it: with the Salzburger Sportworld Card – which you get it for free at our reception – you pay only 1 Euro each way for the Radstadt hiking bus and for the Salzburg Sportworld buses. You don’t have to use this bus service just for hiking, you can use it for a visit to the Therme Amadé in Altenmarkt or for shopping and excursion trips.
In addition to hiking and cycling in the summer or skiing in the winter, Radstadt has a wide range on offer:
• the Radstadt alpine open air pool (depending on the weather approx. late May to early September)
• Sports ground with miniature golf course, beach volleyball court and tennis courts.
• Golf course with 18-hole championship course, 9-hole compact course and driving range
• Cultural centre with open air summer cinema
IN THE WINTER
• Sports ground with ice curling
• 6 km long toboggan run, cross-country ski trails and winter hiking trails
• Sleigh rides, snowshoeing and winter horse riding
• skating rink (weather permitting)
• Cultural centre with cinema
Wellness and special needs
The 3-star Hotel Stegerbräu spa area is daily available and the use is free of charge from 03pm to 08pm.
In summer season we ask for registration in the morning – just to know, if we have to heat the sauna.
• Bath towels are waiting for you in the wellness area. A bathrobe (for adults) is available on request.
• Please bring your own flip-flops/non-slip pool shoes.
Your children may also enjoy our wellness area, but only if accompanied by a parent or an adult and taking into account that the wellness area is a mainly adult “rest area”. When you visit the sauna with your child, please remember that our sauna, the steam bath and the infrared cabin are textile-free zones, no swimwear allowed.
Our à la carte restaurant is more easily accessible by wheelchair. From the entrance to the restaurant there are 3 steps – but also a ramp. The toilets are also at ground level, reachable without steps and one toilet is equipped disability-friendly.
For feather/down allergy sufferers, we offer special microfibre bedding and pillows on request. Please inform us when booking.
Note: please note that we do not offer special rooms for allergy sufferers. Our rooms are carpeted with only a few exceptions.