{"id":9246,"date":"2019-03-26T07:23:33","date_gmt":"2019-03-26T06:23:33","guid":{"rendered":"https:\/\/www.stegerbraeu.at\/?page_id=9246"},"modified":"2026-03-18T14:32:29","modified_gmt":"2026-03-18T13:32:29","slug":"booking-information-faq","status":"publish","type":"page","link":"https:\/\/www.stegerbraeu.at\/en\/hotel-radstadt\/booking-information-faq\/","title":{"rendered":"Booking information & FAQ"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

Booking information & things to know<\/h1>\n

Useful facts about your holidays in Stegerbr\u00e4u<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces”][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Our terms of service<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_tta_accordion active_section=”false” collapsible_all=”true” title=”From the request to the booking”][vc_tta_section title=”Inquiries & Offers” tab_id=”1543442567453-1c8711ee-7b641543442708621″][vc_column_text]Our offers, which we make based on your initial inquiry, are non-binding offers, in line with availability at the time of your request and do not guarantee that availability will be available at the time of your actual booking. Please note that rooms are not automatically kept from just an inquiry.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Booking” tab_id=”1552832732006-7d4ae80e-e50a”][vc_column_text]We when receive your confirmation of booking request, provided that the desired room is still available, you will recieve a written confirmation of our resrevation. To complete the booking, we require, unless otherwise agreed, a short, written confirmation from you, which can be made simply by e-mail, with address and personal details. In some cases, a depost for the booking can also be requested, this will be clarified in the booking confirmation.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Deposit & Payment” tab_id=”1543442567864-64021f7c-b8a51543442708621″][vc_column_text]A deposit for your booking is only required if expressly requested in the booking confirmation, otherwise your written confirmation will suffice upon disclosure of your address and personal details. You can settle the bill at the hotel in cash, or with EC-Maestro Card, Visa and Mastercard. We are also happy to accept a transfer before your arrival.<\/p>\n

Bank details:<\/p>\n

Bank: Raiffeisenbank Radstadt<\/p>\n

IBAN: AT49 3504 9000 0002 0719<\/p>\n

BIC \/ SWIFT: RVSAAT2S049[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Our Cancellation Policy” tab_id=”1543442568759-537af4ef-43da1543442708621″][vc_column_text css=””]CANCELLATION POLICY\u00a0\u00a0<\/strong><\/p>\n

If a stay needs to be cancelled after booking, our general cancellation conditions apply for all direct bookings, depending on booked period:<\/p>\n

 <\/p>\n

Between the seasons – Easy Storno:
\n01.09. 25 – 17.12. 25 and 01.09.26 – 17.12.26
\n05.04.26 – 07.06.26\u00a0 \u00a0and 03.04.27 – 06.06.27\u00a0<\/strong><\/p>\n

Free cancellation possible up to 2 days prior day of arrival.\u00a0 For cancellations after that, the cancellation fee is 50% of the room price.<\/p>\n

 <\/p>\n

Christmas & Springtime:
\n18.12. 25 – 25.12.25 and 18.12.26 – 25.12.26 <\/strong><\/p>\n

07.03. 26 – 04.04.26 and 06.03.27 – 18.03.27 and 26.03.27 – 02.04.27\u00a0\u00a0<\/strong><\/p>\n

Free cancellation possible up to 14 days prior to arrival.<\/p>\n

Thereafter: 13 – 7 days before arrival: 30%, 6 to 1 day before arrival 70%, on day of arrival, no show, late arrival or early departure: 90% of the arranged price<\/p>\n

 <\/p>\n

Summer & relaxed Winter Season:
\n08.06.26 – 31.08.26 and 07.06.27 – 31.08.27
\n10.01.26 – 30.01.26\u00a0 and 09.01.27 – 29.01.27
\n19.03.27 – 25.03.27\u00a0\u00a0<\/strong><\/p>\n

Free cancellation possible up to 30 days prior to arrival.<\/p>\n

Thereafter: 29 – 7 days before arrival: 30%, 6 to 1 day before arrival 70%, on day of arrival, no show, late arrival or early departure: 90% of the arranged price<\/p>\n

 <\/p>\n

Ski & Holiday Season:
\n26.12.25 – 09.01. 26 & 26.12.26 – 08.01.27
\n31.01.26 – 06.03. 26 & 30.01.27 – 05.03.27\u00a0<\/strong><\/p>\n

Free cancellation possible up to 60 days prior\u00a0 to arrival.<\/p>\n

Thereafter: 59-31 days before arrival: 40%, 30 to 8 days before arrival: 70%, within 7 days, late arrival, early departure: 90% of the room price\u00a0
\n<\/strong><\/p>\n

 <\/p>\n

The 14-day right of withdrawal of the Distance Selling Act (according to \u00a718 Abs.1Z.10 FAGG) does not apply to our general conditions. Our cancellations policy will apply with here mentioned scheme and apart of this, the Austrian Hotel Regulations<\/a> apply to our contracts.\u00a0\u00a0The place of jurisdiction is the authorized court at St Johann im Pongau.<\/p>\n

 <\/p>\n

Please note:\u00a0<\/strong> neither bad weather nor illness is a free cancellation reason.<\/p>\n

What if other unexpected events such as illness or accident occur? To avoid unnecessary cancellation fees and anger, we recommend taking out a travel insurance\u00a0 for unforeseen cases such as illness, accident or the like.\u00a0<\/strong>We recommend the European Insurance Company. Read more about this under Travel Insurance.<\/a><\/strong>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Travel Insurance” tab_id=”1543442569205-91a54aa7-1b471543442708621″][vc_column_text]A booking is a purchase agreement. In the event of cancellation, late arrival or early departure cancellation fees will be incurred. Anything can happen (illness, accident etc…).<\/p>\n

A good option for this is the Hotel Cancellation Plus or Premium Insurance from European Travel Insurance. You can use the following link to conveniently calculate your insurance premium, obtain information about the benefits and take out insurance online if required:\u00a0“European Travel Insurance – <\/a>direct link”.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Crib for the children” tab_id=”1552832926423-cce01c08-24fa”][vc_column_text]We are happy to provide a travel cot for the infants for free. Please mention the request at time of the booking.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When is the hotel open in summer and winter?” tab_id=”1678735359562-67e9e240-1266″][vc_column_text css=””]As a rule, the Hotel Stegerbr\u00e4u is open in summer from the beginning of May to around the second week of October, and in winter from the beginning of November to Easter. As opening times can sometimes change, you can find the latest information on when our hotel or restaurant is open in summer and winter under table reservations<\/a>.\u00a0 A-la-carte restaurant:\u00a0 we aim to run our restaruant without a weekly closing day. However, during the low season, we may occasionally take a short break and close for one day.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″][vc_tta_accordion active_section=”false” collapsible_all=”true” title=”From arrival to departure”][vc_tta_section title=”Check-in \/ Check-out” tab_id=”1552832997399-bed9fdc9-9d48″][vc_column_text]The rooms are usually ready for occupancy from 3pm. If you arrive after 6pm., please let us know as soon as possible. Especially for late arrivals after 7pm., so that we can arrange the handover of the keys. Please also bear in mind that our kitchen in the restaurant closes at 9pm. Note:<\/strong>\u00a0 as a rule our a-la-carte restaurant is closed on Wednesday for a day of rest.
\nWe also ask you to let us know if you plan to arrive before 3pm. If possible, we will try to have the room ready for you earlier. On departure, the room must be vacated by 11am at the latest.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Early arrival – late departure” tab_id=”1552833116015-078982b5-902b”][vc_column_text]For guests who will arrive in the morning or still want to use the day of departure, we offer the possibility to deposit the luggage in a lockable room. There is also a dressing room and you can also take a shower before driving home. This service we offer you without an extra charge. We kindly ask you to let us know your plans in advance so that we can plan accordingly.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Pets” tab_id=”1543440525170-48684352-88121543442771172″][vc_column_text]Pets are welcome by prior arrangement and only on request. Please notice, that we only can offer few rooms where dogs are allowed. The fee for your pet is \u20ac 15,00\u00a0 \u00a0per day (without food). We cannot allow dogs in the panoramic restaurant, where breakfast is served, so we ask for your understanding about that. During summer time, by fair weather, breakfast is also offered on the terrace of the panoramic-restaurant. Here dogs can be taken on the garden terrace.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Internet \/ WIFI” tab_id=”1444747294968-fe8a5516-d97b1543442771172″][vc_column_text]Free WIFI access is available throughout the whole hotel. To surf the internet you need your own tablet, computer or smart phone.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Car park” tab_id=”1543440631180-2fe07219-4fb01543442771172″][vc_column_text]Some parking spaces are available directly at the hotel. Further free parking is possible at the public parking areas, only approx. 250 m from the hotel. Reservations for car parking is not possible.\u00a0Additional free parking can be found in the public car parks available outside the city walls. The nearest public car park (P5) is only 250 m from the hotel.
\nThere is a general short-stay parking zone in the city center. The permitted parking time (with parking meter) is 90 minutes and valid from Monday to Friday\u00a0 from 8 am to 12 am and 2 pm to 6 pm and on Saturday from 8 am to 12 am. Outside these times, parking is also permitted in the short-stay parking zone.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Smoking” tab_id=”1543440841622-f7ea010b-c37a1543442771172″][vc_column_text]All rooms and restaurants are non-smoking. Smoking is only allowed outdoors.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Visitors tax” tab_id=”1600185666398-f9ba8ecb-00c7″][vc_column_text css=””]The visitors tax is not included in the room rate and to pay separate:\u00a0 \u20ac 2,40 until May 31 and \u20ac 3,40 from June 1 – always\u00a0 per person and day. Children up to 14 years do not have to pay a visitors tax.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1667847304889{margin-top: 60px !important;margin-bottom: 60px !important;}”][vc_column][vc_tta_accordion active_section=”99″ collapsible_all=”true” title=”All about ski-pass offers”][vc_tta_section title=”Skitickets – Prices – Online-Shop” tab_id=”1552832099331-59303898-7e99″][vc_column_text css=””]The information given here refers to the winter season 2025\/26<\/strong><\/p>\n

 <\/p>\n

Ski pass with validity up to 1 day
\n<\/strong><\/p>\n

Ski passes valid for one day or less are limited to use in the regional ski area and separate day-pass rates apply in the individual ski regions.\u00a0 In our region, the one-day ski passes (or less) are valid for the Salzburg Sportworld\u00a0 – with ski-resorts: Radstadt-Altenmarkt,\u00a0 Zauchensee-Flachauwinkel-Kleinarl and Snow Space Salzburg (Flachau-Wagrain-St.Johann).\u00a0 You can buy\u00a0\u00a0your day ticket or ticket for 2, 3 or 4 hours<\/strong> (in some other ski-resorts also half-day tickets) in the Ski amad\u00e9 online ticket shop. <\/strong><\/a>After selecting the day and number of persons – you will be asked for what region you wish to buy your ski-ticket.<\/p>\n

 <\/p>\n

Multi-day ski pass (from 2 to 18 days)
\n<\/strong><\/p>\n

A multi-day ski pass is valid for the entire winter sport region Ski amad\u00e9, so in all 5 ski-regions throughout the provinces of Salzburg and Styria.\u00a0 A mixed price will be calculated for periods spanning different parts of the season.
\nPlease notice that skiing is currently no longer possible on the Dachstein glacier, which is also part of Ski amad\u00e9, due to the glacier melting. Winter sports and thrills are still available on the glacier: cross-country skiing, touring, winter hiking or visiting the Dachstein attractions.<\/p>\n

Good to know: you can use multi-day ski passes that have been bought early, from 3pm the day before the stated “Valid from” date\u00a0<\/strong>(exception: Tauern lift Haus \/Ennstal). Ideal for everyone who just wants to carve a few turns on the slopes on the first day of their vacation.<\/p>\n

 <\/p>\n

From when is the ski ticket valid for 2.5 days?
\n<\/strong>The half-day limit for multi-day tickets is 12 o’clock. The half day can be used, for example, on the first day in the afternoon or on the last day in the morning.
\nMulti-day ski tickets are only valid on consecutive days.<\/strong><\/p>\n

 <\/p>\n

Season tickets<\/strong><\/p>\n

For frequent skiers there is also the All-in White Card<\/strong> – valid throughout Ski amad\u00e9 or the SuperSkiCard<\/strong> (valid in 21 ski-regions in Salzburg and the neighboring ski areas in Tyrol). You can find all the information on the Ski amad\u00e9 website.<\/p>\n

 <\/p>\n

Buying Ski Passes\u00a0<\/strong><\/p>\n

Take advantage of the “Early bird discount” when booking your multi-day skipass in the Online-Ticket-Shop.<\/a><\/strong>
\nSki passes can still be bought for full price directly from the ticket offices of the main ski lifts when you arrive but in order to get the early booking bonus,<\/strong> now also available for passes less than a complete season, please use the online booking system.<\/strong> The earlier you book the ski pass online, the greater the discount. Prices vary depending on the season, time of purchase and demand. There is also the option of booking a cancellation guarantee for multi-day tickets for \u20ac 2,50 per ski day per ticket. This allows you to cancel the ski ticket, free of charge up to 2 days before the start of the pass’s validity.<\/strong> No cancellation guarantee can be booked retrospectively – not even from our ticket office. Please note that special bonus tickets (such as seasonal promotions or free ski passes for children in the Easter Family Promotion) are not available in the online shop. All relevant information about ski tickets and the early bird bonus can also be found at the website of Ski amad\u00e9.<\/p>\n

Information that we have compiled for our guests on this topic can be found in our magazine article “Buy now ski pass online and safe money with the early bird bonus<\/a>” <\/strong><\/p>\n

 <\/p>\n

How do I get the ski pass and how\/where is the ski ticket activated?
\n<\/strong>A ski pass is issued \/ booked on KeyCards without exception. If you buy your ski pass at the ticket office, you will also receive your KeyCard there. If you buy the ski pass online, there are following possibilities:
\na) You already have a KeyCard <\/strong>(e.g. from the previous season) or have the my Ski amad\u00e9 Friends Card: <\/strong>the ski pass is loaded directly onto the existing card (by entering the KeyCard number)\u00a0 – activation takes place directly at the turnstile (so no queuing necessary).
\nb) You are not in possession of a KeyCard:<\/strong> the confirmation for the online-ticket comes per E-mail – having a QR code, which you can use to pick up your ski-passes on site at either any lift ticket office or at the ticket machine. If you would like to receive the KeyCard by post, please note the postal delivery time of 5-14 working days.
\n<\/strong><\/p>\n

 <\/p>\n

Keycard<\/strong><\/p>\n

A KeyCard is required for ski passes! You pay a deposit of \u20ac 3,00 for this card, which is refunded when you return the card undamaged. Ski passes are not transferable. However, if you do not already have an earlier KeyCard or the my Ski amad\u00e9 Friends Card, we recommend that you take the KeyCard next time home with you so that you can then have your ski pass topped up directly onto the KeyCard in the online ticket shop in future.
\nException:\u00a0<\/strong>with the pick-function (collection of the ski pass ordered online), the KeyCard is issued without a deposit and reloading is not possible.<\/p>\n

Passes loaded on keycards are normally for use 30 minutes after loading. Activation takes place directly at the turnstile.<\/p>\n

 <\/p>\n

Discount ski pass within a booked ski-package
\n<\/strong><\/p>\n

When you book a “ski package” with us, a Ski Amad\u00e9 ski pass is already included that covers your stay (or can be ordered on request at place) . You will receive a voucher when you arrive that allows you to collect the ski pass at the ski lift pay desk.<\/p>\n

 <\/p>\n

Ski Pass Prices
\n<\/strong><\/p>\n

The price for daily, hourly or half-daily passes\u00a0 Day ski-tickets depends on destination and vary from region to region.\u00a0 From a 1 1\/2 day multi-ski-pass the price is the same in whole Ski amad\u00e9.\u00a0 Price lists for each participating skiing region can be found under: skiamade-multi-day-tickets<\/a><\/p>\n

 <\/p>\n

Age group requirements: <\/strong><\/p>\n